Return Policy:

1. Eligibility and Contact Information

  • Return or exchange requests must be made within 7 days of delivery.
  • A proper unboxing video is required for return approval.
  • Contact Rangeeliyo’s customer service team via WhatsApp 8000459420 and email hello@rangeeliyo.com for damaged, defective, or non-compliant products.

2. Verification and Replacement Process

  • Rangeeliyo will verify the complaint’s authenticity and nature.
  • If the complaint is genuine, Rangeeliyo will process a replacement as per the policy.
  • Before accepting the shipment, ensure the packaging is undamaged.
  • If the package is damaged, refuse delivery and inform Rangeeliyo promptly.
  • Video recording of the unboxing process is required for approval of exchange or return.

3. Return Fee and Restrictions:

  • A flat fee of Rs.100 is applicable for all returns and exchanges.
  • The return process may be restricted based on the product’s nature and category.
  • Each order is eligible for a return only once.

4. Damaged Merchandise and Communication

  • Share images and details of damaged merchandise through WhatsApp and email.
  • Further steps for replacement, store credit, or full refund will be communicated.

5. Conditions for Return:

  • Return products in original packaging with price tags, labels, invoices and etc.
  • Pack it well to avoid more damage during return shipping.
  • Sale items are not returnable or refundable.
  • If customers receive a defective or wrong product, the item is returnable or refundable.

6. Final Decision and Misprints

  • The company holds the authority to make the final decision.
  • Misprints and colour differences from website images are not considered damaged products.

7. Non-refundable Shipping Charges

  • Shipping charges are non-refundable, and the product price includes Rs.100 for shipping.
  • No return fee will be charged for damaged products.

Exchange Policy:

1. Eligibility and Product Categories

  • Items purchased with rangeeliyo.com are only eligible for exchange.
  • Items sold at discounts/clearance or during a promotional offer cannot be exchanged or returned.

2. Conditions for Exchange Products

  • Exchange products should be unused.
  • Pay the difference if the replacement item has a higher value.

3. Exchange Process

  • Initiate exchange only after receiving the returned item.
  • Unable to process returns for items used or damaged.

4. Single Exchange Policy

The product exchanged once will not be exchanged a second time.

5. Product Color Variation:

Due to varying photography conditions, actual product color may appear slightly different from the image.

6. Return Address for Exchange

For exchange purposes, send your product to Rangeeliyo – 185, Tara Nagar-C, Near Khirni Phatak, Jhotwara, Jaipur, pincode-302012.

7. Shipping Costs Responsibilities

  • Rangeeliyo bears shipping costs for dispatched defective items, wrong size, or different products.
  • Customer bears shipping charges for personal preferences (e.g., print, color) and mentioning the wrong size.

8. Additional Points

  • No cancellation or refund, only exchange.
  • A proper unboxing video is required for exchange approval.

Contact Information

If you have any questions or concerns about these Return and Exchange Policy, feel free to contact us:

  • Email: hello@rangeeliyo.com
  • Phone: +91-8000459420
  • Address: Plot no. 185, Tara Nagar-C, Jhotwara Jaipur-302012