Refund And Cancellation Policy

At Rangeeliyo, we value your satisfaction and strive to provide you with the best possible shopping experience. Our refund policy is designed to be transparent, ensuring that you are aware of your rights and options when it comes to returns and refunds.

1. Eligibility and Timeframe:

You may request a refund for your Rangeeliyo.com purchase within 7 days of receiving your order. This timeframe allows you sufficient time to assess your purchase and decide if it meets your expectations.

2. Valid Reasons for Refund:

Refunds will be processed in the following scenarios:

• Defective or Damaged Items: If any item received by the customer is defective or damaged, we will gladly refund your purchase.
• Incorrect Size or Product: In the event that we shipped the wrong size or product, we will initiate a refund.
• Please note that refunds will only be issued for genuine problems; refunds will not be provided for reasons such as personal preference."

3. Refund Process:

To initiate a refund, please contact our customer service team through the designated channels on our website or via email hello@rangeeliyo.com or Whatsapp 8000459420. Provide order details, images of the product, and a brief description of the issue. Once we verify the authenticity of your claim, we will guide you through the refund process.

4. Return Shipping and Deduction:

For eligible refunds, we will provide you with a prepaid shipping label for the return of the item. Refunds will be processed and deductions made according to the company's Return policy and Shipping Policy.

5. Inspection and Approval:

Upon receiving the returned item, our team will inspect it to ensure it meets the criteria for a refund. If approved, we will deduct the shipping charge and initiate the refund process.

6. Refund Options:

Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, we will discuss alternative refund methods with you.

7. Non-Refundable Items:

Certain items are non-refundable, including:

• Clearance or Final Sale Items: Items marked as clearance or part of a final sale are not eligible for refunds.
• Promotional Items: Items purchased during promotional events or using discount codes are non-refundable.

8. Refund Status and Confirmation:

You can track the status of your refund through your Rangeeliyo.com account. Once the refund is processed, you will receive a confirmation email with the details of the transaction.

9. Contact Information:

For any inquiries or assistance regarding refunds, feel free to reach out to our customer service team via the contact information provided on our website.

10. Continuous Improvement:

At Rangeeliyo, we are committed to continuous improvement based on customer feedback. If you encounter any issues with your purchase, please let us know, and we will do our best to address and resolve them.

At Rangeeliyo, we understand that circumstances may change, and you might need to cancel an order. Our cancellation policy is designed to provide clarity on when and how cancellations can be made.

1. Cancellation Window:

Orders can be canceled ONLY IF they have not been dispatched. Once an order is dispatched, cancellation is not possible.

2. Cancelling a Prepaid or COD Order in Transit:

If you decide to cancel an order that is already in transit, the following steps will be taken:

• Merchandise Return: Our logistics partner will bring the merchandise back to our warehouse. The cancellation process begins upon receiving the returned product.
• Refund Process: Upon receiving the product, we will initiate the refund for the cancelled order amount to your original source of payment.
• Refund Deductions for Prepaid Orders:For prepaid orders, the refund will be initiated after deducting the shipping cost of INR 100. This nominal charge is included in the product price and is non-refundable.
• Refund Deductions for COD Orders:For Cash on Delivery (COD) orders, the refund will be initiated after deducting the Cost of Rs. 150. These charges are inclusive in the product price and are non-refundable.

3. Communication on Refund Status:

Throughout the cancellation and refund process, you will be informed of the status via email or SMS. Our team is committed to keeping you updated on the progress of your refund.

4. Contacting Customer Service:

If you have any questions or concerns regarding the cancellation process or refund status, our customer service team is here to assist you. Reach out through the contact information provided on our website.

5. Non-Refundable Charges:

Please note that shipping charges (INR 100) and, for COD orders, additional COD charges (INR 150) are non-refundable. These charges are incurred to cover logistics and processing costs.

Rangeeliyo values your understanding of our cancellation policy. While we strive to accommodate your requests, cancellations can only be processed for orders that have not been dispatched.