Return Policy:
1. Eligibility and Contact Information:
- Return or exchange requests must be made within 7 days of delivery.
- A proper unboxing video is required for return approval.
- Contact Rangeeliyo's customer service team via WhatsApp 8000459420 and email hello@rangeeliyo.com for damaged, defective, or non-compliant products.
2. Verification and Replacement Process:
- Rangeeliyo will verify the complaint's authenticity and nature.
- If the complaint is genuine, Rangeeliyo will process a replacement as per the policy.
- Before accepting the shipment, ensure the packaging is undamaged.
- If the package is damaged, refuse delivery and inform Rangeeliyo promptly.
- Video recording of the unboxing process is required for approval of exchange or return.
3. Return Fee and Restrictions:
- A flat fee of Rs.100 is applicable for all returns and exchanges.
- The return process may be restricted based on the product's nature and category.
- Each order is eligible for a return only once.
4. Damaged Merchandise and Communication:
- Share images and details of damaged merchandise through WhatsApp and email.
- Further steps for replacement, store credit, or full refund will be communicated.
5. Conditions for Return:
- Return products in original packaging with price tags, labels, invoices and etc.
- Pack it well to avoid more damage during return shipping.
- Sale items are not returnable or refundable.
- If customers receive a defective or wrong product, the item is returnable or refundable.
6. Final Decision and Misprints:
- The company holds the authority to make the final decision.
- Misprints and color differences from website images are not considered damaged products.
7. Non-refundable Shipping Charges:
- Shipping charges are non-refundable, and the product price includes Rs.100 for shipping.
- No return fee will be charged for damaged products.
Exchange Policy:
1. Eligibility and Product Categories:
- Items purchased with rangeeliyo.com are only eligible for exchange.
- Items sold at discounts/clearance or during a promotional offer cannot be exchanged or returned.
2. Conditions for Exchange Products:
- Exchange products should be unwashed, unused, unworn, and unfitted.
- Pay the difference if the replacement item has a higher value.
3. Exchange Process:
- Initiate exchange only after receiving the returned item.
- Unable to process returns for items used, worn, washed, altered, or damaged.
4. Single Exchange Policy:
- The product exchanged once will not be exchanged a second time.
5. Product Color Variation:
- Due to varying photography conditions, actual product color may appear slightly different from the image.
6. Return Address for Exchange:
- For exchange purposes, send your product to Rangeeliyo - 185, Tara Nagar-C, Near Khirni Phatak, Jhotwara, Jaipur, pincode-302012.
7. Shipping Costs Responsibilities:
- Rangeeliyo bears shipping costs for dispatched defective items, wrong size, or different products.
- Customer bears shipping charges for personal preferences (e.g., print, color) and mentioning the wrong size.
8. Additional Points:
- No cancellation or refund, only exchange.
- A proper unboxing video is required for exchange approval.
Please communicate for any queries regarding the policies. Thank you for choosing Rangeeliyo.